Customer Service, Sales & Enrolment Specialist

Join the Kids Club Family – Customer Service, Sales & Enrolment Specialist

At Kids Club, we believe our people are our greatest asset. We're seeking a dedicated Customer Service, Sales & Enrolment Specialist to join our Support Office team in Norwest. This is afull-time, office-based positionworking Monday to Friday, supporting our growing network of premium early childhood learning centres across NSW, VIC and QLD.

IMPORTANT: This role is based at our Support Office in Norwest and requires full-time, on-site attendance Monday to Friday. Remote work and part-time arrangements are not available for this position.

About the Role:

This is a dynamic, customer-focused role supporting Kids Club's enrolment and customer service functions. You'll be responsible for:

Family Enrolment Support:

Capturing family details and managing enquiries

Booking and coordinating centre tours

Following up with families post-tour to facilitate enrolments

Supporting families through the enrolment process

Customer Service Excellence:

Managing enrolled family enquiries via email and phone

Resolving customer service issues promptly and professionally

Providing ongoing support to families throughout their Kids Club journey

Maintaining high standards of communication and follow-up

Administrative Excellence:

Supporting day-to-day administration across multiple centres

Managing childcare management systems and CRM platforms

Assisting with Child Care Subsidy (CCS) processes and enquiries

Maintaining accurate records and documentation

What You'll Bring:

Essential Requirements:

Minimum 2+ years customer service experiencein childcare, education, or similar service industry

Proven experience with childcare management systems (Xplor, QikKids, OWNA or similar)

Strong working knowledge of Child Care Subsidy (CCS) processes

Exceptional phone manner and written communication skills

High attention to detail and ability to manage multiple priorities

Proficiency with CRM systems (Salesforce experience highly desirable)

Availability for full-time, Monday to Friday office-based work in Norwest

Highly Regarded:

Previous experience in childcare enrolments and account management

Experience in early childhood education sector

Demonstrated ability to build rapport with families

Proactive problem-solving approach

What We Offer:

Competitive salary

Welcoming and inclusive team culture

Ongoing training and professional development

Modern office facilities

Be part of an award-winning, family-owned Australian company

About Kids Club:

Kids Club Early Childhood Learning Centres is a multi-award-winning, premium childcare provider operating across NSW, VIC and QLD. We're dedicated to providing exceptional care and education, with a philosophy grounded in child-centered learning and family partnership.

Learn more: www.kidsclubchildcare.com.au

Ready to Join Our Team?

If you meet the essential requirements and are excited about this full-time, office-based opportunity in Norwest, we'd love to hear from you!