Enrolment Concierge

Bambini is an innovative leader in early childhood education - a model for collaboration, partnerships, participation, and professionalism. We foster a culture of continuous learning, growth, and improvement, and we provide a workplace where employees are genuinely valued for their vision, heart, knowledge, skills, commitment, and pure delight in working with children.

About you:

You’re a people person who thrives in a dynamic environment. You’re adaptable, proactive, and enjoy variety in your day. Whether you're answering a parent’s enquiry, scheduling a tour, or supporting a Centre Director, you bring a positive attitude and a solutions-focused mindset.

You take pride in delivering exceptional customer service, can juggle multiple priorities with ease, and are comfortable working both independently and as part of a team. Building genuine relationships and creating great first impressions comes naturally to you, and you understand the importance of every interaction in a family’s childcare journey.

Key responsibilities:

Make outbound calls to prospective families and respond to inquiries.

Attend to enrolment queries including organising tours, sending enrolment forms, creating accounts profiles and booking patterns in a timely and accurate manner.

Provide excellent customer service by actively listening to parents and Centre Managers regarding account-related inquiries.

Explain the benefits of our childcare programs and services.

Schedule tours and consultations with Center Directors.

Follow up with leads and build trusting relationships with families.

Keep detailed records of conversations and outcomes in our CRM system.

Meet weekly targets for calls, bookings, and enrolments.

Ad hoc administrative duties.

Skills and Experience:

Have experience in telephone sales, customer service, or childcare (preferred).

Possess excellent communication and listening skills.

Are warm, empathetic, and professional on the phone.

Are organized, self-motivated, and goal-oriented.

Have basic computer skills and familiarity with CRM tools including Owna.

Strong attention to detail and task completion skills.

High organisational skills and the ability to prioritise daily tasks.

Benefits

Full training on our services and sales process.

A supportive team environment that values empathy and service.

Real opportunities to grow within a purpose-driven organization.

Onsite permanent full-time, 5 days a week, South Melbourne office.

Be a part of a positive, inclusive, and supportive work culture, where our staff can flourish and feel valued.

60% discount on the gap fee for staff children attending our Centres.

Paid birthday leave.

How to apply:

If you are passionate in what you do, we'd love to hear from you and have you join our Bambini family. Please apply with resume and cover letter via Seek.

If you are interested or would like to find out more, please contact Nicole, Head of Enrolments –03 9699 3980.

Bambini is committed to being a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background.

Bambini is a committed advocate for child protection, safety and wellbeing. We have zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment.