RTO - Student Services Officer

**KKTC Education (Provider No 40636)**is a leading Registered Training Organisation (RTO) specialising in the delivery of CHC30121 Certificate III in Early Childhood Education and Care and CHC50121 Diploma of Early Childhood Education and Care.

Since opening the college in 2013, KKTC (RTO 40636) has quickly grown to be a market leader in Early Childhood Education and Care training in Australia.

We know the enormous responsibility that comes with ‘educating educators’.

Getting better every day is our commitment to pursuing excellence in training, and we now train for some of the biggest centre groups, along with many small to medium providers in NSW, QLD, SA and Victoria.

SPECIALISTS

Unlike other colleges that offer many vocational courses, we are niche and only deliver the two qualifications:

CHC30121 Certificate III in Early Childhood Education and Care

CHC50121 Diploma of Early Childhood Education and Care

By remaining committed to specialising in Early Childhood Education and Care, we believe we have a unique offering in the training market.

We are now looking to attract into the college a Student Services Officer to work at our new campus at Queen Street Village in Southport on the Gold Coast.

THE PERKS

We know you'll love these:

Great hourly rate with a 1/2 year and end of year incentive structure - you deliver on KPI's and you take home more pay - simple!

Birthday leave - on your birthday have the day on KKTC!

Anniversary leave - after two years service you get 2 additional days paid leave!

Quarterly team events - we run 'Awesomeness events' where the Student Services Team get together for a 1/2 day on a Friday and do something awesome!

Paid parking - we know Gold Coasters don't like paying for parking so we pay it for you at the new Queen Street Village complex

Snack bar - we want you to be well nourished so there are yummy (healthy) snacks and a latte bound coffee machine in our team kitchen

Work from home day once a week

Great office culture where everyone is there to help to deliver the WOW!

Key Responsibilities:

Support the RTO's enrolment processes

Submission of monthly AVETMISS data and rectification of errors

Support Trainers with requests relating to student training and assessment

Support compliance monitoring across all procedures to ensure compliance in accordance with the VET Quality Framework and developing policies and procedures to meet ASQA standards

Continually improve operating procedures and manage potential risks for the RTO

Support trainers and students in maintaining KKTC expected standards of training and assessment

Inbound call management and support for guiding prospective students with their course enrolment

Essential Criteria:

MUST BE aligned with our company values - Professionalism, Team, Quality, Trust and WOW our students!

Track record of working in a business administration or customer support role preferred

Strong computer literacy and writing skills

Excellent phome manner

Attention to detail and analytical skills

Self-driven, results oriented individual with ability to critically assess own performance

Ability to multi-task, meet deadlines

Performs well under pressure

Desire to help others

Enthusiastic and outgoing

Positive and professional attitude

Embraces innovation and change