Family Engagement Coordinator

As a Family Engagement Coordinator, you’ll be the welcoming face of Edge Early Learning, guiding families through their enrolment journey and ensuring a seamless experience from initial enquiry to enrolment. Working closely with a dedicated team of professionals, you’ll support our centres by managing enquiries, providing accurate information, and helping families feel confident in their childcare choices.

• Managing and supporting a portfolio of centres to achieve enrolment goals.
• Engaging with families through warm, positive, and supportive communication, both online and via phone.
• Guiding families from enquiry through to enrolment, ensuring accurate records are maintained in CRM and our booking platform.
• Collaborating with Centre Directors to provide tailored Child Care Subsidy quotes and assist in filling vacancies.
• Building strong relationships with internal and external stakeholders, championing best practices in family engagement.
• Supporting family events at local centres to strengthen community connections.
• Assisting Edge’s newly opened centres in welcoming and supporting new families.

Ready to make a difference?

Are you a friendly and organised professional with a passion for helping families? Do you excel at building genuine connections and thrive in a supportive, team-focused environment? If you’re looking to make a meaningful impact in the early learning sector, we’d love to hear from you!

What you will bring:

• A proactive, self-motivated attitude with a keen sense of initiative.
• Excellent communication and interpersonal skills, with a natural ability to build relationships.
• Strong organisational skills and attention to detail, with the ability to manage competing priorities.
• A collaborative mindset and adaptability in a fast-paced, ever-changing environment.
• Intermediate computer skills, including CRM, Kidsoft, and Microsoft Office suite.
• Previous experience in the Early Learning Sector or in family-facing customer service is beneficial but not essential.
• A valid Working with Children (Blue Card) and driver’s license.

Our Cutting-Edge Benefits:

• Be rewarded with bonuses for achieving your KPIs, recognizing your hard work and dedication.
• Birthday Leave for permanent staff members.
• Team Member Childcare Discounts on gap fees.
• Referral Bonus Scheme for all employees.
• Competitive salary and benefits package.
• Rewards and benefits program including salary sacrificing, private health and financial wellbeing support.
• Full uniform allowance provided on commencement and annual top up allowance.
• Onsite Flu Vaccinations.
• Professional development and training opportunities.

About Edge Early Learning

Edge Early Learning is a privately owned and operated company established in 2017. It offers early childhood education and care services in Southeast Queensland, South Australia, and the Australian Capital Territory for nursery age to Kindergarten and Preschool. Edge Early Learning is committed to delivering quality education and care in our communities. We are equally as passionate about employing the right people for the job, as we believe this has set our foundation for high-quality centres with excellent team cultures and engaging educators.

What Child Safety at Edge Early Learning

At Edge Early Learning, children’s safety and wellbeing are at the heart of everything we do. We are committed to creating safe, nurturing environments where every child feels valued, heard, and protected. Our team upholds the highest standards of care and is dedicated to safeguarding children through vigilant practices, ongoing training, and strong, supportive relationships. All Edge employees undergo relevant safety checks and are expected to champion our culture of child safety every day.